Carla
AVOID. AVOID. This company will make you ill as they will not allow you to cancel and will not allow you to complain. Rang to cancel my contract 09/02/21 as moved house. They cancelled and put me on hold as they said they needed to check if I was entitled to a refund. Left waiting for over 30 minutes. I hung up and complained on line 09/02/21. I got no response so I complained through resolver, they came back with a message that they don't except complaints with resolver. I cancelled my direct debit as I had cancelled my contract to be sent a text message saying from Virgin I had cancelled my DD by mistake. I texted back that I cancelled the contract 09/02/21 only to be rung 29/03/21 by a robot to say I owe money. I sent in another complaint 29/03/21 for this to be closed immediately by Virgin as soon as I sent it. So I have had to complain again to them one for not cancelling my broadband when asked to and not responding to my initial complaint and another for closing a complaint before even acknowledging it. I have asked for a deadlock letter so I can forward my complaint to the ombudsman immediately rather than waiting another week for the 8 week period.
1 month ago
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