Absolutely horrendous company In a sea of bad reviews, I hope this one stands out to anyone considering being a virgin media customer, my advice is don’t, you will regret it. Cancelled my service back in October as was tired of paying money to a company with such a bad service & even worse customer service. It then became a battle of will's who would give up first in the end had to cancel direct debt to stop them taking money. when you make a complaint, you are just lied to or ignored So, as you have not even had the common decency to acknowledge my emails or even telephone me as requested. I have now used my banks direct debt guarantee to recover part of this debt. My advice to anyone owed money to do the same it’s easy & the moneys returned within 24 hours none of this 30 day rubbish. £258.83 has now been refunded back to my account, I look forward to the rest of my refund which no doubt I will have another long fight over. I had been a customer of virgin media for almost 20 years & the service & respect over the last few years has been disgraceful. Your conduct in this whole matter has been disgraceful & disrespectful. I would not consider using this company & would never recommend virgin media to anyone. I will be taking this to the ombudsman very soon. And I will be leaving this review everywhere I can until this is sorted, as a warning to new customers. I am sending all information to the BBC rip off Britain team with a link to the reviews on this site, I would ask everyone to do the same, maybe this will shame this company into doing the right thing for its customers Complaint number is C-090321234