This company is all about draining your money. Worst customer service I have ever received plus it didnt even get resolved. Customer service people dont care what your problem is and I think they are only told to keep it straight (dont help just get rid of the customer off the phone) technique. No matter how much you try to explain them they will give you the same answer. I complained and asked to speak to a manager and was told that the manager had declined to speak and the only option was to lodge a complain and wait for theie answer within 48 hours which never happens. And when you call again that no one called me in 48 hours, then again same answer (lodge a complain and this time someone will get back to you by 48hours). Which again didnt happen and you end up calling again. Then I raised a complaint via a 3rd party who were able to get me some compensation based on my experience. I recommend everyone do this. (I hope you guys can get to end of this but I couldnt). I phoned up to complain and asked to cancel my contract and was told it would cost me more than my actual contract costs me to disconnect! Which is again shocking (Hence, my first comment that this company is all about draining your money). BE CAREFULL GUYS before joining this shitty company and most importantly if you dont want to have headache and loose money for nothing. Their customer service is the worst you will ever experience. Virgin Customer 🤐
9 months ago
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Virgin Media has a 1.16 average rating from 1,487 reviews

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