This company is the worst of them all, very bad customers. You can’t never understand what they talking about on the phone, no good English at all. They can’t even do a very simple task. I got a new contract with them, so they send the phone to my new address and decide to send the SIM card to my old address 🤨 I contact them to let them know that the SIM card was sent to my old address and I don’t live there anymore. All I want them to do is to send me a new SIM card to my new address where there sent the phone, so they decided to disconnect my current sim which is 4G and to send me the 5G SIM card I’m payment for. Which is very stupid because they was supposed to send my the phone and SIM card at the same address, and now I’m disconnected for more then 5 days because of they own stupid staff mistakes. I don’t understand why disconnect my I can’t receive a call or call anyone and I don’t even have the 5G SIM card delivered to me. So stupid, after this I’m done with them.
7 months ago
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Virgin Media has a 1.16 average rating from 1,450 reviews

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Alice, Customer Support

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