The TV and broadband was faulty from the beginning. Took me hours of calls and almost 5 days to get through to someone who could help, I cancelled the services immediately and Virgin with drew their services without warning despite saying they would contact me first. They then billed me despite being assured they wouldn't on my cancellation call. I called back and was assured that a credit would be raised and received an email to that effect. They then sent another bill the following month. I spoke to someone who said that it should have been credited and they would speak to their manager to ensure it was. They then sent another bill the following month and followed up the same day with an email demanding payment from a debt collector. Another hour on the phone to 2 different people at Virgin the 1st one hung up! Assured it was all fixed. Well we will see if it is! I called the debt collector who also assured me it was fixed. SO TO SUMMARISE A NIGHTMARE COMPANY WHO HAVE WRECKED MY CREDIT RATING THROUGH THEIR TOTAL INCOMPETENCE AVOID AT ALL COSTS!