Nope there’s no refund! I’ve spend 2:30 hours tonight with Virgin Media Im not happy and it turns out Virgin Media more interested in making money than listening to any complaints. How many times have I heard that I’m on a pension and I consider myself vulnerable but luckily i spotted the payment coming out of my bank So recently I made some ENQUIRIES about switching my broadband provider to Virgin but my present provider matched their price and that was that. So! Unbeknown to me from that conversation I entered into a contract which lead to them setting up a direct debit and them taking 3 months of payments. No email to state the starting date or anything in fact My complaint fell flat They replied came within 2 days and there’s now a cancellation fee of over £200 to paid I’m saying this is mistake they’re saying there wasn’t I’m saying let me listen to the conversations and they’re saying it’s not for my uses They can and will use it against you but you can’t use it against them Its all very one-sided. Seriously be very careful
5 months ago
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