Lauren
Virgin media customer services in the overseas call centres are beyond awful. I was made promises of engineers to come and fix our internet fault 5 days later, with no alternative. I was called a liar because one of the calls I made in the evening (picked up by UK staff) wasn't on their records, so, when I was promised an emergency engineer due to emergency needs for our Internet services, I was then told that was never said to me and there were no records of a call. I was then told my engineers may come the day after they were booked for (thankfully they did arrive and do a good job, albeit an hour later than the cut off period), but they keep promising a service, then saying they didn't, taking days with zero services, and then being told that there was nothing they can do & if I want to leave then its my choice. I know I'm only one customer and not going to make a huge difference in the overall scheme of things, but, it appears as though VM customer services are beyond shocking, and are losing customers by the droves to services that don't offer even half of what VM does - that surely speaks for itself.
2 months ago
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Alice, Customer Support

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