Terrible customer service. OK until something goes wrong and you're left waiting on a call or online chat for hours with no resolution. In my experience their advice is contradictory as i was told one thing and then after being on a call for over 2 hours was told something completely different. Completely unhelpful and a huge waste of time. Submitting a complaint about begin kept waiting for hours at a time also gets you nowhere as their only resolution they offer is that internal feedback will be provided. Infuriating is an understatement. Avoid at all costs!
2 months ago
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Virgin Media has a 1.16 average rating from 1,403 reviews

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Alice, Customer Support

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