Been with Virgin almost 5 years and recently I am appalled at their service, internet constantly going off. Rang them 8 times in one day and in the end decided to leave virgin. Once I mentioned I was leaving they offered an engineer yet in the 8 calls I made they said I didn’t need one. They are shocking. Put me through the disconnection dept and kept cutting my call off. They tried to scare me by saying when I find another provider there will be a fee of £140 by the new provider!!!!! I’d rather give it to them than spend another penny on virgin.I reviewed other people’s views and everyone is saying the same that they are terrible. Never ever will I use them again. Can’t wait until I’m rid of them. Next time Richard Branson how’s I to space they need to keep him there. If anyone is planning on going with virgin, please think twice.