If I had known, I would never have used Virgin Media. The TV package stopped working every few weeks. I had to spend several hours on the phone talking to people who didn't know how to fix the problem and didn't seem to care either. Virgin failed to solve the problem and so I wanted to leave. I then had to go through a lengthy process to leave and get back the refund I was due. Virgin made this as difficult as possible, insisting that they could not transfer the balance back into my account and sending the refund BY CHEQUE six weeks after my account was closed.