I can only describe your level of service as a calamity... the complete failure of this company to follow up complaints and requests has led me to start the process of contacting alternative dispute resolution schemes at a great cost to time that should be allocated to other activities. I cannot express how deeply I regret getting involved with this company. My genuine advice to anyone who thinks that this company (which claims to provide services related to communication) would itself be a shining example of good communication with their own customers is to please think very carefully before getting involved and to please read the negative experiences regarding how they deal with complaints