Absolutely terrible service. Our internet connection has been intermittent for months and it's getting worse and worse. All my neighbours who are Virgin Media customers are experiencing the exact same issues so this is impacting our whole street (at least). We've all been contacting Virgin Media and filing complaints separately and nothing is being done. Speaking to an actual human is very complicated and when you do, all they can suggest is to reset your box for the 100th time. We're paying £62 a month for a very poor internet connection that is cutting off every 10 minutes. Working from home is near impossible. We have to use our smartphone's 4G as a hotspot instead. I would strongly advise to pick another provider. We can't wait to switch to another provider and stop this nightmare.