I ordered fibre 1 month ago and still no service no connection , 3 cancelled engineer appointments waiting full days for them to arrive no courtesy calls to inform reason for cancellation, numerous phone calls where I've been thrown from pillar to post waiting ove 30 mins each time, hung up on calls disconnected, lies fake promises I have terminated my contract. Worst customer service ever recieved diabolical from a communication company who can't even communicate the most simple things, the left hand doesn't no what the right is doing. Poor communication painful stressful please avoid this company I thought I would give them a try but honestly I rather pay £20 more a month and then have this experience, don't be fooled by the speed or price customer service is key