Awful customer service, will not refund excess charges. I left Virgin Media in March, they continued to take money from my account for 3 months and assured me this was normal and not to cancel the direct debit as they would refund all excess charges. It is now August and after many phone calls and false promises I still haven't received a penny of the nearly £120 they took after they stopped providing me with a service. The last time I called they said they couldn't do it direct as it has been so long and I'd receive a cheque by post, one month later, nothing!! So now I am having to go via the small claims court for the money plus interest, so do yourself a favour and NEVER NEVER EVER become a customer of these crooks, it just isn't worth it. It's a shame as the actual broadband is very good.