Anonymous
Virgin Media Account Number 784957401 Area 22. My entire neighbourhood went 6 consecutive days with no internet, no phone, no television. Not even a way to contact someone because their phones were set up to say (“we know there is a problem in your area”) than automatically disconnect the line. They say on their website they will compensate you for every day (after two days) well not shockingly they sent us THE FULL BILL. At that point we had already switch to sky TV to you later discover that we were charged £240 cancellation fee which we are currently fighting. Virgin media did not send out a single apology letter or compensate anyone’s bills instead they decided to fly there virgin media blimp over our neighbourhood (which had no service for six days) probably trying to pick up more suckers to sign a new contract with them after all the business they have lost. My husband and I out of good-faith offered them £100 to break the contract deducting the £40 that they owe us.. splitting it 50-50 for their incompetence and lack of empathy for loyal customers.. Our offer was swiftly turn down. Now my husband and I are making our life mission to fight this till the end and to make sure to tell everyone/anyone not to sign a contract with virgin media and those that have a contract to bring their business elsewhere. This company has been penalised in court MILLIONS for these outrageous “Cancellation Fees” but they will never learn.. Hey virgin media I really hope all those customers that you’re losing from me alone was worth £100!!
8 months ago
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