Dishonest and unreliable customer service. I don't think they even deserve 1 star. I tried get an issue resolved with my contract. Virgin Media customer service don't even care about their customer and waste your time or make fake promises and never action it. I'm regretting signing up to virgin media services and will leave as soon as my contract is over. I will not recommend anyone to use any of virgin media service as they will offer you good package but will charge you double. Also please note Virgin Media never signed up with ombudsman so it unlikely you will get any money back.