Well well,well. I have never been so shocked dealing with virgin media. On the 16th our whole area lost, phone, broadband and tv services. I called them up and they said that they would send someone out to see what was going on. About an hour later I received a text saying that they had put my visit on hold as there was a whole area problem. So, all in all we had no internet and TV for four days. Over this period of 4 days, I spoke to 3 different people moaning at them say the is not right, I would like a refund for the days that I have been able to work because of the lack of internet. Each time I was told as soon as it gets repaired an automatic refund will be given. I also raise a complaint on the 17th received the reference number, but of course have not heard anything back. So, the service is back up and running and I am looking at my bill and its still the same price. So, I called virgin again and I spoke to a lady that said as the telephones still had a problem, they couldn't issue refunds until the service was up and running. So today I call virgin again and ask what is happening with automatic refund, as this is not the first time that virgin has gone down, and I have not received anything. The man that I spoke to said to me that you only get compensation if the broadband goes out and we have had no outage previously this month. I was so shocked I had to clarify. So your telling me that my whole area that is on virgin broadband has been working fine. He said yes looking at the system that is what it is telling me. So, I said that there must be something wrong with your system. He started getting defensive saying no there is nothing wrong with the system and that I am wrong. I was on the phone with him for 28mins. Even typing this now I still cannot deliver the conversation, at no point did I say that he is reading his system wrong, what I'm saying is that the is a problem with the system and that it needs to be investigated. His response was oh so because I am not telling you want you want to hear your saying something is wrong with the system. WOW! He then said that you if want a refund of £8.06 he is happy to sort that out, but I said being refunded does not sort the problem out of the system saying that there was no outage when there was So my solution was that he raise a complaint and forward it on to a higher member of staff to look into it and also look into the area, he then got a little bit angry saying we will not discuss any one else bills with you. (Had to shake my head to myself) as at no point did I suggest this. (I am so hopping that our whole conversation is on record) He then typed some stuff out and said that he would pass it on to his manager who will contact me. I really don't normally do reviews, my only reviews are when I have a really positive experience and someone of some company has gone above and beyond my expectations. I am finding that the country going through Covid and coming out the other side has changed so much in the way that big companies treat little people, they just don’t care anymore, but what they need to realise is that by being more understanding and rectifying their errors, goes a long way with customers and results in loyalty.