DO NOT EVER GO WITH THIS COMPANY, THEY ARE THE WORST their customer service is the worst, their complaints team close off complaints without notice or acknowledgement, their web chat team are so incapable of doing anything and their resolution to all problems, is why don't you give us a call? they can't seem to understand that calling their call centre, or dealing with the web chat has made my issues WORSE! I will be avoiding ALL virgin services because my utter disgust at they way they have treated me and i will be actively suggesting to as many others as i can to DO THE SAME AVOID AT ALL COSTS IT IS SIMPLY NOT WORTH THE HASSLE!!