I am frustrated, disappointed, angry and appalled at the terrible customer service at Virgin Media. I nearly fell into the trap of purchasing fibre broadband…the pre installation was set up, I’d given my bank details, and received a communication with an account number. Then the company contacted me to say that I’d forgotten something, which wasn’t true. Thus began a series of frustrating phone calls, most of which were to agents in the Philippines, who were quite difficult to understand, and who kept me waiting for an intolerable length of time. I read the dreadful reviews of their customer service, decided to cancel within the 14 days and was passed from pillar to post over half an hour before the contract was eventually cancelled. It’s 2021, and I couldn’t email anyone to communicate with, and the website finds ways of obstructing customers from making a complaint, or even communicating with them over simple matters. I was warned that I would be lining Richard Branson'spockets if I joined, but the problem is that Virgin is the only company in this area which provides fibre broadband. I guess I’ll have to stick with BT's poor speeds. Virgin Média is not worth bothering with. I’m glad I cancelled!