Michael
Have had issues with VM for a few weeks. Engineer came out and found loose connection to tv in the outside boxes. Then had to have boxes moved as incoming cables way too short and were surface mounted on top of our front drive. Engineer who was supposed to do the work last Saturday. Said" He was not allocated enough time to do the above work" 🤷‍♂️ Rescheduled work for this Tuesday. Arrived gave plenty assurance of his quality of work. At the end. I asked him to straighten up box in my front room as was more like the leaning tower of Piza. Engineer never tested my phone lines obviously. Went to make a phone call last night. Phone DEAD. Called out VM today via online. Excellent service 👌 Ashley a service engineer found out that. Previous engineer had not even wired up our phone. Very impressed with Ashley 👍👍 Jason. Please make sure you talk the talk. Thanks VM for sorting out issues even though was your fault. We had no broadband for 4 days but no compensation offered. Anyway until the next time 🙄🤔😂👌
2 months ago
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