Have been a virgin customer now for 3 days but have delayed activating my router as I was told by the salesman they would not start direct debit until it was activated.i cancelled my sky for jan 1st and wanted to activate broadband for same time but received an email saying they taking payment start of December.tried with chat system was on hold for 1st night for 30-40 mins then spoke with 3 agents then got cut off. 2nd night been holding now for 1 hour 45mins . The customer service is the worst I e experienced I’m shocked. Would not recommend.
1 year ago
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