Abysmal. Tried to change provider and got conned into another contract by customer service (!) saying I had 30 days to decide wether to leave or not. Found a good deal and called them to cancel. Apparently it’s only 14 days and I was 2 days late. They wanted to charge me £240 to leave contract. When I told them about conversation I had with one of their reps I was told it hadn’t been noted therefore would not stand by it. Been customer for 10 years and a lousy 2 days was enough for them to con me out of £240. Do not use!! Now stuck in another 18 month contract with these charlatans. Internet connection dreadful and customer service is so poor. Cannot understand a single word they’re saying and when you ask to repeat they hang up!
1 year ago
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Virgin Media has a 1.2 average rating from 1,851 reviews

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