Having been a customer for many years I am about to leave because of very poor customer service and incorrect information on service status online. This meant I have spent hours trying to get through to a human trying to sort an issue with my 'new' (i.e. yet another reconditioned) V6 box thinking there was a fault, when it was in the area and not notified to customers. Offers of a free upgrade or tiny reduction in monthly cost which would tie me into a contract do not sit well when Virgin cannot even supply the service I have been paying for . Having to 'converse' with a bot and never reach a human is bad enough but the humans seem to be dishing out prepared statements and not helping anyway! There is no email, you either converse with a bot online or wait in a queue on the phone and have issues with a poor connection and background noises from a call centre. Communication company? I do not think so!