Had booked an engineer to relocate our broadband cables (approx 2 weeks notice). Day before received an email from VM suggesting I review my services as my contract had now ended. Decided to upgrade our broadband and downgrade the telephone. Later I received a call to say they cancelled my engineer to the 10th Jan, some 3 weeks later!!! I explained I needed the engineer to visit due to building work in the house not because I wanted to change the location. Was told they are pulling out the stops to resolve it but was left high and dry. Several calls later and being sent around in circles ended up being disconnected, put on hold and left because quite simply, they can't be bothered to help. Outrageous service and will without doubt reconsider my options in the future.