If you’re sat there thinking, dya know what? I’d really enjoy wasting some time whilst becoming excruciatingly frustrated - give virgin media a call. Doesn’t matter what you want to discuss, they’re guaranteed to make it utterly soul destroying. It all seems pretty good, clear button pressing system to get to through to the right team. Unfortunately there doesn’t seem to be a team- just a heavily manned, noisy call centre- full of people who have absolutely no idea what it is they’re meant to be doing. 9 times out of 10 you will be placed on hold - then transferred to ‘the correct department’. Excellent. I called to cancel my outrageously overpriced virgin broadband - and after 17 minutes I was successfully transferred to o2 mobile. Admittedly- that’s a brand new level of are they serious - and at least made the experience funny. I hung up - depleted and somewhat tickled - I’ll try again tomorrow. I have not once, in my three years of being with virgin had a straight forward or helpful customer service experience - whether it’s being cut off mid call, transferred multiple times or spending up to 1.5 hours on hold - you can be sure that you query is not a simple one (even if it is) … virgin media customer service makes me wish I had amnesia.