I raised a complaint regarding the poor service from virgin media. On 3 occasions an engineer never turned up and I had no broadband for over a month. Was promised and reassured I will be compensated and they will ensure it’s set up. In the end I received email advising they cannot offer the service at this present time. This resulted in me raising a complaint and deciding to join sky again. The complaint was not properly addressed and nor was I compensated which I was assured I would be.
3 years ago
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