After spending 4 hours on the phone and being cut off twice and spending 3 hours on online chat trying to change my package over to the new big volt bundle. Although I meet all the requirements according to the advertised deal- apparently I’m not entitled to it as I am already a virgin media customer although it clearly states it’s for existing customers. Non English speaking operators also don’t seem to understand what appears on the website and are unable to help. Phoning Virgin Media is a waste of a day !
4 months ago
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Alice, Customer Support

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