Customer service in this company is like you want to get through Home Office. The staff are not professional in sense of knowing what they are advising customers. If you want to upgrade anything it is available online but god forbid if you want to downgrade! They make sure you do suffer if you ever manage to do it. For this reason, I decided to disconnect my services for some simple change. Something like this could have been done online and not losing their customer but I think they DO NOT CARE really!
3 years ago
Virgin Media has a
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average rating
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