It's coming up to 2 years of being a Virgin Business customer, it was a painful set up process with the Hitron router and configuring for modem only mode, technical support was useless and we ended up getting in a contractor to sort it out at our cost. (shouldn't have been necessary). I did read the reviews, I was aware of the poor customer service/technical support but foolishly I went forwards because they do offer the best speed/price for small businesses. For 18 months the service and speeds were great, and had no complaints, until..... The internet has been out since Wednesday, called to log the outage, was put through to the wrong team, finally a ticket was raised on the system with the assurance of a call back, no call backs (roll on 48+hrs), multiple attempts to contact for update and cut off or transferred around departments. We've now called to cancel and have another provider coming in, but for the pleasure of cancelling Virgin are charging us 3 months cancellation and hiding behind their T&C's that the outage has to be a minimum of 30 days! If your business relies on the internet and you need a provider that resolves issues then avoid like the plague, there are much better providers out there. Ollie