JB
I am so mad with Virgin media for talking my elderly father into signing up for their full media package. I thought the days of cold calling were in the past. It's obvious that the majority of pensioners are so polite that they just don't know how to say no. As soon as he told me I insisted he cancel because he had no reason to change his current package. He did so the next day and had an email confirming "cancellation of your order". Nowhere did it say that the full package actually consists of TV and broadband with Virgin but mobile phone with O2, so he would have to ring to cancel with them also. If one man from Virgin signs you up with the "complete package" then that's who you presume your contract is with Even the helpful store advisor in the O2 shop agreed that the ambiguity of their cancellation letter wasn't clear. So thank you Virgin, for being responsible for the upset my dad had when, a month after cancellation, he receives a bill from O2 also containing threats of having a bad credit rating. And yes I do hold Virgin and not O2 responsible, because it was your sales advisor and department who A) didn't make it clear it was a joint pacakge with themselves and another company and B) shouldn't be getting pensioners to sign up for things which they haven't requested in the first place.
2 years ago
Read Virgin Media Reviews
Virgin Media has a 1.2 average rating from 2,099 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial