I cancelled my contract during the recent notification of a price hike. Then a sales rep phoned and spoke to my husband (not to me -- the sales rep only realised he wasn't speaking to the account holder at the end of the conversation) and my husband did not agree to a new a (£3 a month cheaper) 'better deal'. Then I find my cancellation has been cancelled by the sales rep without my agreement or authority when I rang to tell them about my new server. So, I speak to 'retention' again and insist they continue with the agreed cancellation date. That was a week ago. Then yesterday, following my making another phone call to customer service to ask if I could take my existing phone number with me to my new provider, another unasked-for, illicit contract appears in my email. I ring again today and speak to 3 different people and am told that my notes show that I agreed to another contract. I say those notes are incorrect -- I have not agreed to any new contract, I give the dates of my 2 phone calls and their content which was -- a) why has my cancellation been cancelled by a sales rep without my permission -- the cancellation was resumed after an apology and b) can I take my existing phone number with me. Customer services then tried to extend my cancellation date but I insisted that they stick to the original agreed date since I had never asked for it to be changed and that it was Virgin staff changing without my agreement or knowledge and therefore changing the date without my permission was illegal. They then told me that I needed to ask my new provider to contact them. I told them that they already had contacted Virgin several weeks ago. Oh, yes, that's right, said customer services. I then told the customer service operative that I wanted to register how alarmed I was (and still am) by what seems to be illicit activity on my behalf and on my account. If I hadn't gone to check my Virgin email account I would not have known about a new contract being issued (especially since I didn't ask for a new contract or agree to one) -- I don't use the account except to receive Virgin media bill statements. I am at a loss to know what is happening except there seems to be a problem with their sales team issuing new contracts independent of me agreeing to them or even having any contact with them. It's been a salutary and deeply troubling experience.