Currently a 2 star only because internet is fairly reliable. Customer service is terrible and if you want to cancel be prepared for hours on the phone then some stuck up woman trying to ask you a 100 questions because she cannot understand why anyone would want to leave. They do not care at all about customer service and are only money grabbing in every way possible. New virgin 360 interface is horrific and a child could have designed better. In fact standard tv apps are now offering much more than they can so have no need for virgin 360 or the non existing phone line that we pay for. Try and login to the website to change your package and you get the sorry it’s not you it’s us error message that’s been like this for months.