My God the worst company I have ever dealt with. Here is what happened I was on the highest broadband speed and minimum TV package, paying maximum amount on broadband since I work from home as everyone else in the pandemic. Their connection used to drop anywhere form 1-2 and hour to 10 times an hour. We raised the issue, the engineer came and acknowledged but couldn't fix and said he will follow up. Nothing happened I kept messaging the engineer and he stopped responding after couple of messages. Finally after 5 months of apologising on office calls for poor service, we decided to end the service. But this is where the HORROR starts. We were asked to pay £240 as early disconnection fees. When we challenged this they said that the issue was resolved. We fought against this and they said it was our responsibility to raise the issue again if it was not resolved. So after two 2 hours long discussions we decided to reach a compromise and disconnect only broadband and not TV with an agreement that we won't be charged £240. BUT the horror has new twist and come next month we are being charged for the early disconnection. And when we call them back they said they CAN'T DO ANYTHING!!!. YOU WILL HAVE TO PAY!!. We have been robbed in broad daylight and we can't do anything about it. I hope the feelings being cheated and made to feel like fools will subside over time but I am never going back to Virgin Media.