BEFORE YOU CHOOSE VIRGIN MEDIA PLEASE HAVE A READ OF MY EXPERIENCE SO FAR I have had the most horrid experience with trying to get Virgin Media broadband, I signed up on 11 January and was told that I would be up and running on the 29th January, It is now 28 January and all I have got from Virgin is Lie after Lie after lie, pre-installation team blaming construction team saying the road outside my house needs to be dug, up. after many, many calls to the preinstallation team, I finally got to speak to the construction team who clarified that AT NO TIME DID THET GET ANY REQUEST FOR WORKS OUTSIDE MY PROPERTY and that all it required was minor works, I was supposed to have engineers allocated to me on the following timeline Saturday 19th - this was cancelled as apparently, they had engineers coming on 21 Feb Monday 21 Feb - No-one turned up to do the minor works, rebooked for 25th Friday 25th - I have been advised engineer turned up but did no work, took some pictures of where the cables need to go, bear in mind he was supposed to be coming to do the cable work. rebooked for Monday 28th Monday 28th - it is now 15:45 - I spoke to the preinstallation team again and have been told that an engineer has been allocated to me for the cabling works but they have no update as yet. I am supposed to have the Equipment installed tomorrow - this installation has been delayed and pushed back at least 6 times all because the pre enablement engineers keep not showing up or if they do, they do not carry out the works that are required. so who thinks the engineer will actually turn up before 6pm today 28th February. I have had to ask for time off work several times because I was promised whole-heartedly by the preinstallation team that the works will be done each time and the installation engineers will not be canceled and rebooked but each time it got canceled and rebooked, so again I have asked for time off from work tomorrow but I have the feeling that it will not be installed tomorrow. The preinstallation team has emailed and tried to call the so-called pre- enablement teams area managers, but guess what they can't get through and have no reply to any emails. This is by far the worst experience I have had trying to get Internet installed, worse than Talk Talk and Vodafone, so before you decide to get Virgin Media broadband, make sure you are willing to get angry, frustrated, your time wasted, and be lied to time and time again, I have reached my limit if the equipment is not installed tomorrow I will cancel my order and post my story on every social media outlet I can find Update I have now cancelled my order because Virgin media use 3rd party rubbish engineers, their so-called engineer has reported that the box they need to access is on a constructions site which is a load of rubbish, first, it was my road needs to be dug up, then they do not know where the box is, then it was minor works,, pictures were apparently taken of where the cables can come in and NOW THIS RUBBISH about a construction site, I will never ever recommend virgin media and I promise I will leave a horrible review on every review site and social media site I can find to warn others of the horrendous and disgusting service provided by their 3rd party and their own Engineers DO NOT GO WITH VIRGIN