From my previous review I had to get CEDR involved and the decision was in my favour. They had until 25th Feb to confirm compliance with CEDR verdict. Empty appology email sent 24th Feb confirming that they remove the £240 fees and compensate me £75 via cheque within 21 working days for the stress they had caused me. Today I received a letter from them dated 25th Feb demanding the £240 payment. CEDR have issued them with a non compliance. I have also emailed this to BBC Watchdog
3 years ago
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