Shocking. Virgin make it absolutely impossible to cancel your account. We are moving house and have been trying to cancel the account for 2 days. The phone lines are incredibly difficult to get through, you will have to wait and listen to all their promo ads for a long long time, only to get through and be put on hold again. The WhatsApp service is the same. I've spent two days answering the same questions. But their is no other way to cancel. The fact they make is so difficult to cancel is really shocking and a horrible money making tactic. We definitely certainly NOT be using their services again once we can FINALLY close our account!!