Absolutely rubbish service, I told them 25 days in advance about my house move. Two day before my move, Virgin media called me and said they can't provide me internet at new address as they do not have line on that street. They gave me a tentative date of 2 months later when they will be able to provide services. When I said then I will move to another provider as I can't wait for 2 months, I was told that if I move to another provider I will have to pay contract break fee of £220 !!! How dare they can say that, its like robbing their customer. They can't provide services but if customer take services from someone else they will put heavy fine. They gave me option to take wireless dongle for now rather then leaving (and paying fine of course). I had no option so had to agree for that and now after 5 days, I am still waiting for dongle to arrive which was promised to be delivered within 24 hours. Me and my wife both do IT jobs and due to covid we were working from home. We have already missed two days of work due to being without internet and god knows how many more days we will have to miss. Finally I did signup with BT today so that I can get back to work as soon as possible.