The company of deception’s! I am with Virgin company for 8 years and last year in November as usual I received an offer to upgrade my contracts for the same amount that I was paying already for my existing contracts. When I received the offer I needed to upgrade one account as for the other I had the remaining balance of £3.75 , so I payed £143 . Any way after this for the last 5 months they are still charging me and when I called them last month they told me that “ we’re not finding your payment of £143 “ so I did made a complaint. The lady told me that after investigation I will receive a call to tell me the results , until the that transaction will be cancelled . I was waiting the results of the investigation but no one reply to me . And this month I noticed that I have been changed again and I been fooled again. I called back on 29.03.2022 , the lady answer to my questions did found the transaction and apologises for the mistake and she told me that one of her managers will call me the same day to explain and do the refund of £130 that was taken from my account but she didn’t called me the same day she called me yesterday 31.03.2022. As I was aspecting good news… I was really disappointed at some point I become really angry as that manager was trying to tell me that the amount of money was for my other account which I paid £3.75 in December last year, so obviously I become angry as when I received the offer and spoke to other services customers advisers they all confirmed that for that contract it’s no balance left and for the other I have made the upgrade of £143 . Now this manager instead of refunding my money she was trying to tell me that I still have a balance remaining of £52 . If this company made mistakes and they lay to me, whose fault is it ? Is this company asking their employees to deceive people? Why should I and other customers pay for your employees mistakes? I been deceived and I want my money back. Stop laying and deceive your customers. Not to mention that mobile data and services are never working properly and we pay for the bad services as for broadband it same very bad service and you never receive what you are paying for . Very bad services and deceiving company not recommended at all … shame on Virgin Media UK