Absolutely pathetic company. We have salesmen come to our door and tell us that we have optic fibre laid down in the area and we should switch. After we put in the cancellation request with Sky, we are then told that the cost to install at our property is too high and they cannot do it for us as the cost outweigh the benefits. They did not even have the courtesy to call us and let us know this. We only found out about Virgin backing away from installation after we gave them a call to find out what is happening. We now have to go back to SKY, with whom we were with for 17 years. We have now lost all of our loyalty discounts and will be charged £15 more than what we were previously paying. I Will make sure anyone in our close circle stays away from Virgin.