I needed to change my package so it wouldn't double from £63.00 to £117.50. I could not get onto my virgin media, I could not register again as it would not accept my password and I could not call as I do not have a virgin mobile and 0345 numbers are expensive to call. Sitting in on the landline is not an option due to work. As a consequence when I finally got a bank holiday off I called but it was too late and nobody would sort. After 3 hours of crying and frustration on the landline they did not out through the package change and so I had to call back again. They finally changed the package but May will still be a sky high bill which no one is willing to fix. Utterly useless customer service and the worst customer experience of my life!!! Never ever use virgin media, they just want to rip you off.