119 calls made, 6 complaints, 6 months waiting on services being connected and Virgin cancel my account and installation after I didn’t answer a call which lasted….6 seconds! All so they didn’t have to pay compensation I would have been owed! 2 weeks and 30 calls made between them cancelling and actually telling me as the separate parts of the business can access another’s! Will never ever be a customer again as long as I live! Staff will hand up when they can’t deal with the issue or understand what you are looking to do. Put you on hold then hang up.
3 years ago
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