Shocking service OMG never experienced anything like it before. Virgin media.com has cut off elderly vunerable oap fone line for an upgrade. I have rang there customer service dept 7 times in the last 3 weeks and no one can assist me. All they keep saying is we need a password that they have sent out in a letter in the post which has not arrived at the addresss. I am mortified that they can do this to an vunerable 88 and 85 year old pensioners.... What are they to do if they need a doctor or an ambulance... and what makes it worse they have received 2 bills in the post since the phone line was disconnected. Nearly 3 weeks on and there still without a telephone and no help from customer service. One person there took all my details and said she get back to me (never happened). Please so not go with Virgin Media they are a disgrace to deal with.