Tried to change contract from landline and broadband to broadband only ,simple ??.was on the phone for nearly two hours .she was trying to sell me mobile phone deals ,extra tv channels which I don't want ..to change to broadband only was more expensive than what I am currently paying .so to change to a lower rate I had to change my password which I done .she said the new contract will be sent .went on their link and it wouldn't accept my name so I couldn't see it..tried ringing them several times they were asking for my password,,wouldn't accept that . Next day spent nearly an hour trying to get through to them, eventually I got through to them only to have to go through the whole procedure again ..this is the worst customer service I have ever known If I had known about it I would have cancelled virgimedia and went somewhere else .speaking to someone you can understand might help ,I would advise anyone to try elsewhere..