I am very appalled by how long it has… I am very appalled by how long it has and is still taking to resolve my issue. My internet (connected to my £2000 computer via an enternet 2 meter fibre cable) which is for 1 gb package, is the worst internet slow, and lagging service I have ever had. I have had 4 engineers, made dozens of phone calls and been hanged up on by services team on virgin media before. I am apparently being traffic managed. I stream video games on twitch and I have a large social media gathering. I am this close to complain about you on all my platforms. I have had nothing but trouble for this entire year. And for the past 2 months I have had enormous lags and slow speed during a live video game like league of legends 500 lag ping spikes. As a grown adult who has been using your services for 10 years I am extremely disappointed.