My grandad is a disabled 82 Yr old that has parkinsons. My mum deals with his account as they have been informed of his disability. They have been very difficult when dealing with his account. We have had to call many times regarding things being added to his account by mistake and when we phone them to correct it they are refusing to and will charge him £185 for 3 channels he isn't even using but they won't cancel it.. which is disgusting. We have told them anything added through the remote shouldn't be added to the account and canceled straight away as he doesn't know what he is doing when it comes to the remote. My mum said she would call them if any additional stuff needs or wants to be added. Virgin media are disgusting with how they treat their disabled customers.