Similar to many other experiences I have read here. Without going into the details (many hours spent!) when my contract came up for renewal they attempted to sell me things I did not want or need; I cancelled by post because I was unable to get hold of someone by phone (you have to write by post to cancel if you cannot get through to someone.). They send me an email with a survey saying sorry you are leaving, so I know they received my cancellation letter. VM set up a new contract for me without my approval and are demanding payment. They are emailing me with threats to my credit rating and that they will contact bailiffs who may come to my house. I have spent hours on emails, live chat and phone, it is vey difficult to get to talk to someone or to get a proper response to any communication. When I do manage to talk to anyone, they will not talk to colleagues to sort this out, or agree to receive emails from me with evidence that I cancelled whilst in credit. I have submitted 4 complaints, the first three they have answered by sending me a standard letter with blanks ("your issue is...blank. our resolution is...blank"). I have written to Ofcom. I am concerned about their policies and processes - should this be investigated? Internet, TV and mobile are essential services these days, I would be very concerned for people who are vulnerable and in receipt of their services. If you are considering taking out a contract, or renewing one, you may wish to consider my experience of receiving threats to credit rating and of having bailiffs at your door.