I wouldn't even give one star!! 18 month contract which started off not too bad, until outwith the cancellation period - then nothing but issues with internet connection being lost several times a day. Customer service (if you manage to get through) is atrocious, making promises they do not keep. Tried to escalate the issue & eventually, on 2 occasions, managed to lodge a complaint which resulted in an email saying "this is now resolved & the case closed"! This was within a couple of hours of receiving an email to confirm they had received my complaint! It is not worth all the hassle taking Virgin Media TV &/or Internet - I waited 16 months, counting down the days until I could provide Virgin with their 30 days notice of termination. They've also taken £190 from my bank account & said they'll refund any overpayment within 4-6 weeks... now to see if that actually happens too. Very poor service. 😡
6 months ago
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Virgin Media has a 1.2 average rating from 1,851 reviews

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Alice, Customer Support

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