Awful, almost non-existent customer service. It can take an average of an hour to get through to someone on the phone in India (service agents with limited English). They'd rather you go through an online forum or divert you to a 'chat bot.' The broadband itself is sketchy with regular major drops in connection and speed, which can affect your ability to work. They auto-renew your contract even if you ask them not to, then blame you for it. I'm so glad to be leaving them. Never again!
6 months ago
Virgin Media has a
1.2
average rating
from
1,851
reviews
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