Worst customer service I’ve ever experienced. Signed contract 15th August told my installation would be on 29th August, this was cancelled as external works needed to be done. Changed to 7th October. I work from home so this was far too long to wait as my current provider was ending their service. They send a dongle out which was terrible upload of 0.065, download 0.114, it may aswell be off!! Spoke to over 25 different people on god knows how many departments, over 7 hrs on the phone, promised a new dongle on 2 occasions, didn’t arrive, phoned and waited for another hour to be told we haven’t sent one because you have one!!! Phoned the complaints department who also couldn’t help. The phone was put down on me several times, no call back, now my install date has changed to 31st oct!! They can stick their broadband where the sun don’t shine…, absolute joke of a company with zero customer service… absolutely disgraceful!!
1 year ago
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Virgin Media has a 1.2 average rating from 2,181 reviews

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Alice, Customer Support

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