My strong advice - do not do it! I had broadband, TV and telephone provided by Virgin Media for 20 years or so (dating back to ntlworld days). I left VM this year. I'm sharing my experiences in the hope it saves at least someone a world of pain! In my experience: It will take around an hour to get to talk to someone at Virgin Media. All other methods of communication have been purposely removed or hidden or, in the case of Webchat, are totally useless. It's not unusual to be cut off (call ended) - my hunch, it's an easy out if the person you're talking to has less than an hour left of Thier shift. Virgin Media will absolutely not, under any circumstances, deal with any issue you may have unless you are actively on a call with them. It makes me think they are not allocated / permitted any time to actually deal with issues, only to take calls. Very often, the automated phone service will lead you to the wrong destination (or there is not a suitable option). You will never be transferred or skip any queue, but be pushed to the back of another queue. Complaints are never responded to. I raised several valid complaints over 20 years. Not 1 was even acknowledged (until I left and had to get Ofcom involved). Virgin Media's customer service representatives are rather hostile (probably as a result of being moaned at all day). Virgin Media's customer service representatives are poorly trained. To the lovely lady I spoke to in February who told me I was not eligible to raise a complaint; Ofcom, CISAS and I all disagree - with a couple of zeros involved. You'll need to contact Virgin every year to renegotiate a reasonable tariff. It's always painful - often involving being bounced from call to call around the world. One year it took around 6 hours of calls to take up a black Friday offer they had sent me, but had no record of such an offer! Virgin Media's hardware is not adequate. If you have a Superhub 3, as I did, you probably don't have reliable WiFi and that's because the box just doesn't work. Get yourself a WiFi mesh - or enter the downward spiral of having to contact a Virgin Media customer representative. My final bit of advice - use Ofcom and CISAS to follow through any unresolvable complaint. I did this when I finally left Virgin and they messed up my cancellation early in 2022. Although at every opportunity Virgin delayed this process and argued the validity of my complaint, their original offer of £10 compensation ended up being several hundred. During this process I was given the following contact details for Virgin Claims, should it be of use to anyone; adr@vmclaims.co.uk, 07974 619641.